Covenant Medical Center (CMC), Covenant Children’s and Covenant Health Plainview were recently recognized by national healthcare research leader Professional Research Consultants, Inc. (PRC) for excellence in patient experience. Covenant Health was honored with these national awards during the 2016 Excellence in Healthcare Conference in Miami in mid-May.
CMC’s nephrology nursing team was recognized as a Silver Achievement Award Recipient in inpatient services.
Covenant Children’s earned two 5 Star Excellence Awards in both Inpatient Services (3 North care team) and Inpatient Neonatal and Pediatric Intensive Care Services for Patient Experience from their patients during 2015.
Covenant Health Plainview was recognized as a Platinum Achievement Award Recipient in their inpatient services for Patient Experience.
The Excellence in Healthcare Awards recognize organizations who achieve excellence throughout the year by demonstrating excellence in patient experiences based on surveys of their patients.
“Truly these awards honor the amazing work our nurses, physicians and care teams provide to our patients and we applaud them for this national recognition,” said Chris Shaver, Vice President for Patient Experience and Human Relations of Covenant Health. “Even with all the changes in healthcare, our teams remain constant in their dedication to carrying on our healing ministry of providing the people in our communities with exceptional service and quality.”
The Excellence in Healthcare Conference has brought together hundreds of healthcare leaders to celebrate their work to transform the patient experience. With a shared focus on excellence and a commitment to improve the performance of healthcare organizations, PRC and the Institute for Healthcare Excellence (IHE) teamed up to recognize the outstanding award recipients at the 2016 conference.
Covenant Health’s Cayce Kaufman, Executive Director of Patient Experience and Robin Averhoff, Supervisor of Patient Experience were also selected to present to during the conference on the Power of Storytelling in health care.
To learn more about the 2016 Excellence in Healthcare Awards, including eligibility and criteria, visit www.ExcellenceInHealthcareEvents.com.
About PRC
Professional Research Consultants, Inc. (PRC) is a national healthcare market research company. For more than 35 years, PRC has facilitated millions of interviews, delivered insightful reports and provided customized research solutions to hospitals and healthcare organizations. Services measure community perceptions, brand positions, patient experience, physician alignment and engagement, and employee engagement. PRC is also a certified vendor for government-mandated CAHPS surveys and has partnered with more than 400 communities across the U.S. to conduct Community Health Needs Assessments.
About IHE
The Institute for Healthcare Excellence (IHE) is a PRC company providing a collaboration of industry experts and thought leaders focused on healthcare improvement solutions to create a culture of excellence.
(News release from Covenant Health)
