On Thursday, Kari’s Law took effect in Texas, allowing callers direct access to 9-1-1.

The new law is named after 31-year-old Kari Hunt who was murdered in a Marshall hotel by her estranged husband in 2013. In an effort to save her mother, Hunt’s nine-year-old daughter attempted to call 9-1-1 multiple times, but did not know she had to first dial 9. 

Kari’s Law was signed by Governor Greg Abbott in March 2015 requiring businesses and offices with a multi line telephone system to allow any call to 9-1-1 be dialed without any leading digits. However, businesses who have not yet, made the switch over are able to request one-year waivers for non-compliant systems and can file for waivers up to three years in a row. To learn more about the waiver, click here.

Michael Grossie, the executive director of the Lubbock Emergency Communication district, says the change was much needed.  

“It’s [Kari’s Law] meant to establish a phone system where there doesn’t need to be a  leading digit dialed before dialing 9-1-1,” said Grossie. “So no matter where you go, if you pick up a telephone you would just dial 9-1-1. You wouldn’t have to look around to see if you had to dial a 9 first or a 7 or an 8 or whatever.” 

And if you want to double check whether or not your workplace is in compliance with the new law, Grossie advises simply making a test call. 

“If you are going to test that phone system and you dial 9-1-1, please stay on the line until your call is answered and just tell the 9-1-1 communicator that it is a test call,” said Grossie. 
 
For Melissa Orosco, the Lubbock Police Department assistant communications manager who gets to see emergency calls come in first-hand at the call center, she believes the new law is going to help a lot of people who find themselves in emergency situations.
 
“When they’re in a crisis they’re not thinking to dial 9,” said Orosco. “I just want to make sure that people understand that they can get through to us and this is just going to make it easier for them.”
 
Learn more about Kari’s Law here.