After a major outage in southwest Lubbock, some residents said they felt left in the dark on when they were getting their power back on.
Matt Rose, spokesman for Lubbock Power & Light, said the outage last night was a learning opportunity for future outages.
LP&L plans to expand its call center to be available 24 hours a day and make other changes to improve communication in these situations.
Rose said the best way for customers to get ahold of LP&L is by text or email. That address is lightsout@lpandl.com.
With temperatures expected to be in the triple digits Rose said it’s not unlikely there could be another outage.
“Anytime you have temperatures over 100, you will have a lot of demand on the system and that is what we saw last night. So in the next few days we could have another outage,” Rose said.
They also suggest following LP&L social media pages HERE.
