Covenant Medical Center (CMC) and Covenant Children’s were recently recognized by national healthcare research leader Professional Research Consultants, Inc. (PRC) for excellence in patient experience. Covenant Health was honored with these national awards during the 2017 Excellence in Healthcare Conference in Austin earlier this month.
CMC earned Gold Achievements specifically for South 9 General Medicine and South 4 Cardiac Telemetry. CMC staff also earned Silver Achievements for East 6 Cardiac ICU and South 6 Orthopedics.
Covenant Children’s earned a Silver Achievement for its Patient Experience Council/3 North Pediatric Inpatient; a 5 Star Excellence Award in Overall Quality of Care; and two 4 Star Excellence Awards in Nursing Care and Physician Engagement.
The Excellence in Healthcare Awards recognize organizations and individuals who achieve excellence throughout the year by improving patient experiences based on surveys of their patients.
“These national awards are a testament to our caregivers and the compassionate care provided to all patients through them,” said Karen Baggerly, regional chief nurse executive for Covenant Health. “We are so fortunate to work in a healing ministry where our values and mission are lived out each day. I am so proud of all our care teams for their exceptional service and quality.”
The Excellence in Healthcare Conference has brought together hundreds of healthcare leaders to celebrate their work to transform the patient experience. With a focus on excellence and a commitment to improve the performance of healthcare organizations, PRC recognizes the outstanding award recipients at the 2017 Excellence in Healthcare Conference.
To learn more about the 2017 Excellence in Healthcare Awards, including eligibility and criteria, visit www.PRCCustomResearch.com.
About Covenant Health
Covenant Health has served for almost 100 years as the only faith-based integrated health network in the West Texas, eastern New Mexico region providing a Christian healing ministry. Covenant’s network includes six hospitals, more than 1,000 licensed beds, more than 5,000 employees, 97 primary care providers, a medical staff of more than 600 physicians at its cornerstone facilities, and a regionally based health plan – FirstCare — offering high-quality affordable healthcare coverage. To learn more about Covenant Health, please visit www.covenanthealth.org.
About PRC
Professional Research Consultants, Inc. (PRC) is a national healthcare market research company. For more than 35 years, PRC has facilitated millions of interviews, delivered insightful reports and provided customized research solutions to hospitals and healthcare organizations. Services measure community perceptions, brand positions, patient experience, physician alignment and engagement, and employee engagement. PRC is also a certified vendor for government-mandated CAHPS surveys and has partnered with more than 400 communities across the U.S. to conduct Community Health Needs Assessments.
CONTACTS:
Leslie Cranford, Covenant Health, media relations coordinator, cranfordla1@covhs.org or (806) 725-6358 OR Megan Belt, Professional Research Consultants, Inc., public relations, (402) 829-8051 OR megan.belt@ervinandsmith.com
Covenant Health Earns Excellence in Healthcare Awards
