Xcel Energy released a statement Friday to warn customers of a scam in West Texas.
The text of the statement is as follows:
Several customers have spoken to us and to local law enforcement about a renewed wave of scam attempts in the Amarillo area.
Scammers are impersonating Xcel Energy customer agents and threatening customers with imminent disconnection of service unless a past-due amount is paid over the phone. They often demand that payment be made using a pre-paid debit card. As a reminder, Xcel Energy sends a mailed disconnect notice to customers who fall behind on their bills before making any sort of phone contact, and we have multiple payment options. Customers should hang up on these scammers and then contact our customer agents to verify their account status and make payments in the appropriate ways.
Residential customers should call 1-800-895-4999
Business customers should call 1-800-481-4700
More information can be found at our website through this link: xcelenergy.com
